Search Knowledge Base for Answers
**To locate relevant articles related to your support issues do the following:** 1. Visit the Support Center's "Home page" by going to [https://technology.schreineruniversity.happyfox.com/][1] for Technology or [https://facilities.schreineruniversity.happyfox.com/][2] for Facilities. ![][3] 2. Enter the keywords re…
Attaching a Screenshot to a Tech Request
There are two ways to submit a Tech Request: * via [Email][1] * via [Online Portal][2] Attaching a screenshot via email (Outlook application): 1. To attach a screenshot to an email, just open up your Outlook application and compose a new message. 2. In the new message window, select the Attach File icon ![][3]…
How do I check the status of a ticket?
To verify the status of tickets, do the following: 1. Login to the Support Center by going to [https://technology.schreiner.edu/][1] for Technology or [https://facilities.schreiner.edu][2] for Facilities. 2. Login by selecting the link at the top-right corner of the page. ![][3]3. Once logged in, you will see all t…
Create a ticket via Support Center
Creating a ticket via Support Center allows customers to keep track of the status of the ticket and also to manage the history of tickets raised by customers or their colleagues in one place. The customer can raise a ticket via support portal: * [without login][1] * [after login][2] #### Create a ticket via Sup…
Submit a Web Request
**Visit the Web Services portal directly by clicking here: [Web Services Support Portal][1] or from the Tech Support Center click Web Requests in the top right navigation menu.** Once you are at the Web Services support portal click the **Submit Web Request** link in the top right navigation menu. ![][2] Please f…
