3369
Creating a ticket via Support Center allows customers to keep track of the status of the ticket and also to manage the history of tickets raised by customers or their colleagues in one place.
The customer can raise a ticket via support portal:
Create a ticket via Support Center without login:
1. Visit the support portal at https://technology.schreiner.edu/ for Technology or https://facilities.schreiner.edu/ for Facilities.
2. Click on Submit Ticket to display the ticket form.
3. Fill out the form and mention all the details related to the issue and attach files if required.
4. Select the Create Ticket button to submit your request.
5. The ticket will now be created and can be viewed in the ticket list page.
6. An email notification containing the activation URL is sent out on your registered email address (if you aren't already a student or faculty member and did not login). Customers can click on it and create a password for their Schreiner Technology Support account.
Create a ticket via Support Center after login:
1. Visit the support portal as in step 1 above.
2. Click on Login at the top right corner of the support portal.
3. You will be given two options to login:
- Login with Azure AD
- Login with your Email address and Password
If you are a current Student or Faculty member, you should select the Azure AD login option. This will use your current Schreiner email address and password to authenticate.
If you are having difficulty logging in using Azure AD, enter your email address and password manually into the fields. Contact Technology Support if you are experiencing issues logging in.
4. Once you have successfully logged in, click on the New Ticket tab and the ticket form will be displayed.
3. Fill in the details and click on Create ticket to submit the ticket.
