Jan 15, 2025
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For Outlook Users (Microsoft 365 Email Accounts)
- Viewing the Message
- Open the email in your inbox.
- If using new Outlook, an alert about restricted permissions will appear in the Reading pane.
- After opening the message, it can be read directly.
- Replying to the Message
- Click Reply or Reply All.
- Type your reply and click Send.
- An encrypted copy of your reply will be sent to you.
For Non-Outlook Users (Non-Microsoft 365 Accounts)
- Viewing the Message
- Open the email in your inbox.
- Click the Read the message link in the email body.
- Choose how to sign in (e.g., Google, Yahoo, Microsoft). If not using one of these services, select Sign in with a one-time passcode.
- Using a One-Time Passcode
- Check your inbox for the passcode email.
- Enter the passcode on the web page where prompted and select Continue.
- Note: Passcodes expire after 15 minutes. If expired, restart the process by opening the message again.
- Replying to the Message
- To reply, follow the same steps as for reading. You will send an encrypted reply and have a copy sent to yourself automatically.
Note: If using Outlook for Windows (2019 or newer), Outlook for iOS/Android, or Outlook on the web, encrypted messages can be read directly with supported Microsoft 365 accounts.